FREQUENTLY ASKED QUESTIONS
1. What are the hours during which your company operates?
We are here for you every hour of every day, all week long, and throughout the entire year.
2. Are you available during weekends and holidays?
We are available around the clock, every day of the week, including all 365 days of the year, to serve you.
3. Is the meet-and-greet service offered free of charge?
Our meet-and-greet service comes at no extra cost, reflecting our commitment to offering a luxury chauffeur experience.
4. What is the best way to reach your Customer Service Department?
To contact our Customer Service Department, you can call us at +44 7402993983, email us at info@nogattiglobal.com, or use the WhatsApp chat feature on our website and in our Mobile App. Moreover, by filling out the Request a call-back form available on our website, our team will gladly reach out to you by phone.
5. What options exist for reserving, changing, or canceling the service?
To book, change, or cancel your service, the best way is by emailing info@nogattiglobal.com. You can also contact us through WhatsApp on our website, social media channels, or the mobile app. It is important to understand that our Customer Care team must approve and arrange any modifications, cancellations, extra stops, or services that go beyond the initial reservation. All changes, cancellations, extra stops, or services not part of the initial reservation must be arranged and approved by our Customer Care team.
6. What is the least amount of time needed to secure a reservation?
To meet your requirements effectively, we respectfully ask that you complete an online reservation no less than 12 hours before your planned transportation service. Should you choose to arrange your service via phone, we respectfully request that you notify us at least three hours in advance.
7. Is it possible to employ drivers or chauffeurs for a longer duration?
Should you need a driver for a longer period, we provide adaptable choices for rentals on a daily, weekly, monthly, 3-month, 6-month, and annual basis. To learn more, you can contact us at info@nogattiglobal.com, send us a message on WhatsApp, check our website, or use the Mobile Application. You will receive essential information customized to meet your individual needs from our team.
8. Which payment methods are considered acceptable?
We accept payments using all leading credit cards, including Visa and MasterCard. You can also choose to make payments through a bank transfer or by using a link. For additional information, feel free to reach out via email at info@nogattiglobal.com or message us on WhatsApp at +44 7402992983.
9. When must payment for your services be made?
An upfront payment is necessary for our services. Paying for a service guarantees that your reservation is confirmed.
10. What accounts for the difference between the quoted price and the amount I actually paid?
The information you provide during the booking process will dictate your rate. Any alterations to your service along the way, including extra stops, time spent waiting, or an extension of the service duration, could lead to extra fees. For more information, reach out to our Customer Care Team at info@nogattiglobal.com or dial +44 7402992983.
11. When can I expect to get the chauffeur's contact information?
Around 08 to 12 hours prior to your designated pickup time, an email will be sent to you with the name and mobile number of your chauffeur. When you book for another person, the chauffeur's contact information will be sent to the email address you used while making the reservation.
12. What languages are spoken by your chauffeurs?
Upon request, our drivers speak English and the official language of the relevant country fluently.
13. What is the policy regarding the waiting times for inbound and outbound?
Incoming
For trips starting at the airport, all quotes provide a complimentary waiting time of 45 minutes for inbound arrivals in UK cities. Once the designated waiting period is over, there will be additional charges for every extra hour spent waiting.
All estimates for journeys starting from Manchester Airport come with a complimentary waiting time of 30 minutes. Extra charges will apply for every hour spent waiting once the designated waiting time has elapsed.
Outgoing
Our service for outbound waiting offers a complimentary waiting duration of 15 minutes. It is important to note that if there is any extra waiting after this time, there could be extra fees for every hour that follows. The type of car you choose will dictate the particular charges. You can be confident that we aim to provide a pricing system that is both fair and transparent to suit your requirements.
14. What is the process for cancellations in the UK?
Brighton, Luton, Stansted, Gatwick, and London
Cancellation is complimentary if done 24 hours in advance. If you cancel within 24 hours, the full service fee will apply.
Birmingham, Cambridge, Edinburgh, Glasgow, Liverpool, Manchester, Oxford, Cardiff, Bristol
Cancellations made 72 hours in advance are free of charge; however, if you cancel within 72 hours, a full service fee will apply.
Except for the cities mentioned earlier, cancellations need to be submitted 96 hours prior to avoid incurring fees; any cancellations made with shorter notice will incur a full service charge of 100%.
15. Where will my driver greet me when I arrive and when I leave?
Arrival
Meeting Location upon Arrival: After you have picked up your luggage, a chauffeur will be present in the arrival hall, holding a sign with the guest's name displayed on it.
Meeting spots in the arrival hall at London Heathrow:
- At Terminal 2, our chauffeur will greet passengers close to the WH Smith store.
- At Terminal 3, our chauffeur will greet the passengers next to the green SIM local store.
- At Terminal 4, Our Chauffeur will find the Passengers positioned under the Costa coffee sign.
- At Terminal 5, our driver will be waiting for the passengers by the Orange lift on the south side.
Departure
The main lobby of the hotel is where you will be collected.
At the main entrance outside, pick up your apartment from the hotel.
Client instructions: Our driver will arrive for pickup in accordance with the provided information.
16. What should I expect if my flight gets postponed?
When arranging an airport pickup, please share your flight number so we can keep track of your flight's status. This enables us to modify the pickup time as needed if there are any delays or if someone arrives ahead of schedule.
17. What kinds of vehicles can you rent?
We offer an exceptional range of vehicles in our fleet, featuring top models such as the renowned Mercedes E Class, Mercedes S Class, Mercedes V Class, Range Rover Autobiography, Rolls Royce Phantom, Bentley Mulsanne, BMW 7 Series, Audi A8, and Audi A6. To learn more, please check our fleet.
18. Will I receive help with my luggage from the driver?
Certainly! Our experienced drivers are eager to help you with the loading and unloading of your bags and personal items. They will bring them right to your doorstep, providing you with a convenient and smooth experience.
19. Do you have sufficient insurance coverage for your vehicles?
It is essential to verify that each vehicle has been properly registered and possesses complete insurance coverage.
20. How should one go about submitting a complaint?
Your input is greatly valued. For any questions you may have, don't hesitate to reach out to us through live chat, WhatsApp, our mobile app, or email. Your feedback will significantly help us improve our service.
