TERMS & CONDITIONS

GENERAL INFORMATION

When you make a booking, you are presenting us with an offer to obtain the Services in accordance with this Agreement. When you make a reservation on our Website, you confirm that: you have the legal ability to engage in a binding contract and you are at least 18 years of age.

Rest assured that your chosen driver prioritizes your comfort and safety above everything else consistently. Drivers will pay attention to the designated speed limits, traffic flow, and the state of the roads as they keep their driving speeds safe and reasonable.

We ask for your understanding that, while we strive to have our drivers arrive at the scheduled pick-up location a minimum of 10 minutes ahead of time, we cannot be held responsible for delays caused by unforeseen circumstances.

On the day of your service, our Chauffeurs will select the most optimal route for your journey, unless the customer indicates a different preference during the booking process, ensuring that your ride is both enjoyable and efficient.

Our Nogatti Global Concierge vehicles' insurance fully covers all claims made by passengers and third parties. It is important to understand that customers are responsible for their personal items at all times. We accept no liability or responsibility for any loss or damage to the aforementioned property. Rest assured that any belongings discovered in our vehicles will be kept secure, and we will take every measure to inform the client about when they can collect them.

Nogatti Global Concierge reserves the right to deny transportation to any passenger who seems to be influenced by alcohol or drugs, or whose actions pose a risk to the driver, the vehicle, or other passengers, including both our company and the chauffeurs.

It is important to understand that nothing in these terms and conditions alters or impacts the legal rights of the client in any way.

The Client recognizes and consents to adhere to the terms and conditions enclosed herein, which pertain to each continent where the services/products will be delivered or utilized. The Client also consents to adhere to all applicable laws, regulations, and regional standards within each relevant jurisdiction. In cases where there is a disagreement between these terms and the laws applicable to a particular area, the laws of that area will take precedence as necessary.

COMPLIMENTARY SERVICES

Time Spent Waiting

Inbound

All fares for journeys starting at the airport provide a complimentary wait time of 45 minutes for arrivals in UK cities. Once this designated waiting time is over, extra charges will apply for every additional hour you wait.

Every fare for journeys departing from Manchester Airport comes with a complimentary 30-minute waiting allowance. Extra charges will apply for every hour of waiting once the designated waiting time has elapsed.

Departing

Our service for outbound waiting offers a complimentary waiting time of 15 minutes. Please note that extra charges might apply for every hour if you wait beyond this period. The type of car you choose will affect the specific charges that will be applied. You can be confident that we aim to provide a pricing system that is both fair and clear to satisfy your requirements.

Additional Complimentary Services

• Meet and Welcome
• Tracking Flights
• Wireless internet on board
• Bottled Water
• Child seats available upon request
• Chauffeur-Provided Luggage Support
• Driver Supervised by Our Staff

BOOKINGS AND RESERVATIONS

The Nogatti Global Concierge reservation team is committed to being available 24/7, every day of the year, to offer support to our valued clients. To facilitate a smooth experience, we respectfully ask for at least 3 hours' notice for particular trip arrangements within regular UK office hours and 6 hours for requests made outside of these hours. Our streamlined recruitment procedure starts at the pickup location (A) and wraps up at the drop-off site (B), excluding airport transfers or journeys with a fixed fare.

If you wish to reserve a car with less than three hours' notice or outside regular business hours, please contact +44 7402993983.

Online quotes currently do not account for public and bank holidays, including Christmas Day and New Year's Eve, which typically entail double fees compared to regular charges. Should your proposed reservation fall on a bank holiday or another notable date, kindly indicate that information in the quote.

Premium rates apply to all significant sporting events like Wimbledon and Ascot, which could render online reservations for these events invalid.

During the time we deliver our exceptional service, users are welcome to request modifications; however, a representative from Nogatti Global Concierge must confirm their request. Kindly note that these alterations may incur extra costs. If the length of hourly service or transfer distance increases, the extra part of the service will be re-evaluated based on the current rates applicable at that time.

To provide you with a seamless and personalized experience, we respectfully ask that your reservation includes these critical details:

• Timings, dates, and pathways
• Initial pick-up details including date, time, and location
• Last destination for drop-off and any stops along the way
• Please indicate the number of passengers if relevant.
• Estimate the total amount, weight, and general size of the baggage.
• Details for contact
• Contact number of the passenger
• Email address of the passenger
• The vehicle model or category you favor
• Type of trip – Complete / Partial or Transfer

Once you decide to alter your request or implement any modifications, the cost for your booking is established and non-negotiable.

CUSTOMER OBLIGATION

Although we strive to keep the information on our website precise, we, along with our affiliates, suppliers, or agents, cannot accept responsibility for its accuracy. The pictures displayed on our website are intended solely for illustrative purposes. You must evaluate the provided information for its accuracy, completeness, and usefulness.

It is essential to make sure that all information you submit for your booking is thorough and precise. This includes, but is not limited to, accurate timing (using the local time for the pickup area), addresses for both pickup and drop-off, as well as any applicable flight numbers, train times, or ferry schedules.

It is your duty to check that all the details in your reservation are accurate and fully provided.

When determining the pickup time, it is essential to account for enough time for passengers to arrive at their destination, taking into consideration possible delays such as traffic, weather issues, or local events.

It is essential that all passengers arrive at the appointed pickup spot at the designated time.

It is necessary for you to supply accurate contact information so that we can reach out to you if we need to update you regarding your reservation.

It is necessary that either you or the passengers possess a phone that has the provided contact number, which must be powered on and accessible at the time of pickup and throughout any waiting times specified in sections 4.3 and 4.4. Children below 16 years old need to have an adult with them.

Every passenger needs to be fit for travel. Drivers are permitted to deny service to individuals who are considered unsuitable for travel, intoxicated, underage, or whose actions could endanger safety or break traffic laws. In these situations, we will not take responsibility for any issues with travel, refunds, or associated expenses.

It is your duty to choose the right vehicle type according to your requirements, taking into account how many passengers will be traveling and the amount of luggage space you need. You must make sure that the vehicle fulfills your needs.

It is essential that every passenger follows the rules and guidelines because you are accountable for what they do or fail to do.

CHANGE IN SERVICES

Nogatti Global Concierge holds the authority to pause or discontinue its service for significant reasons, and this can happen without notifying everyone involved.

Nogatti Global Concierge operates as a company that provides car services and transportation networks. Although our advertising, website, or vehicle appearance might make us seem like a limousine service, we actually function using the platform, applications, or website as mandated by law. Our plan is to ensure we operate within our system or applications to adhere to the existing regulations. Drivers who own or lease their vehicles operate independently and are sent out only through the app.

PAYMENT/DEPOSITS AND ADDITIONAL CHARGES

We kindly request that you utilize a credit card, bank transfer, or our secure payment link for a smooth transaction. It has been decided that the total payment must be made beforehand.

For your convenience, Nogatti Global Concierge happily accepts Visa, MasterCard, and American Express. Cash payments and wire transfers are also accepted.

You can choose your desired payment option for the services you booked on our easy-to-use website or mobile app. There are three ways you can pay: through bank transfer, with a credit card, or via a secure payment link. Rest assured that we provide equal payment flexibility for our business accounts.

Bank transfers offer a convenient way to make payments without any additional fees. Please note that an extra fee of 3.5% will apply to payments processed via our payment link.

All prices listed online are quoted without VAT and will have an additional 20% VAT applied.

The payment conditions for every online reservation are:

• Full payment must be made before making a booking.
• The payment conditions for renting a wedding car require a non-refundable deposit of 20% paid in advance, with the remaining amount due 21 days before the event.

Any changes to the initial booking price, including extra waiting time, additional hours, parking fees, extra stops, and changes of address, will be charged automatically to the credit or debit card or payment method you supplied at the time of booking, following the pricing policy of Nogatti Global Concierge.

A meet and greet service at every airport will cost £10.00, which includes 60 minutes of free waiting time and parking once the flight has arrived. A charge of £10.00 will apply for every 15 minutes after the first 60 minutes.

Extra fees will be charged for each additional hour of waiting time according to the type of car you choose. Kindly visit our website and mobile app to find the exact fees related to each type of vehicle.

Charges for ferry, motorway, and tunnel tolls will apply to your booking.

Requesting a particular model or brand-new vehicle might lead to extra fees.

A fee of an extra 10% will apply to any service that begins between 12:00 AM and 6:00 AM based on the rates provided above.

The Client recognizes and accepts the credit conditions that have been mutually established and detailed in this agreement. The Client also agrees to follow the payment timelines, repayment conditions, and any relevant interest or fees that may apply for overdue payments, as stated. All modifications to the established credit terms need to be documented in writing and endorsed by both parties.

WAITING

Incoming

For trips starting at the airport, all quotes provide a complimentary waiting time of 45 minutes for arrivals in UK cities, excluding Manchester. Additional fees will apply for every hour of waiting once this designated waiting period has elapsed.

Each estimate for journeys originating from Manchester Airport comes with a complimentary 30-minute wait time. After the specified waiting period has elapsed, extra charges will apply for every hour of waiting.

Outgoing

Our waiting service for outbound passengers offers a free waiting time of 15 minutes. Please note that if you wait longer than this time frame, extra fees may apply for each additional hour. The type of car you choose will decide the exact fees. You can be confident that we aim to provide a pricing system that is both fair and clear to suit your requirements.

CANCELLATION AND REFUND POLICY

Brighton, Luton, Stansted, Gatwick, and London
You can cancel for free up to 24 hours in advance. If you cancel less than 24 hours before, the full service fee will apply.
A cancellation for a brand new car or 2023 model can be made free of charge if it occurs within 72 hours before the months of May, June, July, August, September, or December. Cancellations made within 72 hours will result in a fee of 100%.

Manchester, Liverpool, Birmingham, Glasgow, Edinburgh, Cambridge, Oxford, Cardiff, Bristol
You can cancel for free if you notify us 72 hours in advance; if you cancel within 72 hours, the full service fee will apply.

All other locations:
All cancellations, apart from those in the cities mentioned earlier, need to be done 96 hours prior to avoid charges; cancellations made within a shorter time frame will incur a full service fee.

Refund: A 3.5% fee will be taken from the payment link if you ask for a refund. If a foreign bank account received the payment, the bank could impose extra charges, causing the refund amount to be reduced.

NO SHOW

If the customer cannot make it to the specified time and place for their reservation, even after receiving a confirmation, any payments that were made will not be refunded.

FLIGHT DELAYS

If a flight is delayed by more than one hour, a fee for waiting will be charged. The length of the delay will determine the amount of this charge. Should the wait time exceed one hour, passengers must pay a charge for every additional hour they remain. This fee was established to compensate for the trouble caused by the delay and to encourage airlines to minimize delays. Additionally, in case of a significant delay, travelers might qualify for extra compensation or assistance based on the airline's regulations.

ARRIVAL AND DEPARTURE MEETING POINT POLICY

Arrival

Arrival Meeting Point: After you retrieve your luggage, a member of the chauffeur team will be in the arrival hall holding a sign displaying the guest's name.

Meeting points in the arrival hall:

• Terminal 2 - The Chauffeur will greet the Passengers by the WH Smith store.
• Terminal 3 - Next to the SIM local shop (green shop), our Chauffeur will greet the Passengers.
• Terminal 4 - The Chauffeur will greet the Passengers who are located beneath the Costa coffee sign.
• Terminal 5 - the chauffeur will be waiting for the passengers by the orange lift located on the south side.

Departure

You will be collected from the hotel's main lobby.

Pickup for the hotel house apartment is located at the main entrance outside.

Directions from the client: Our driver will collect you according to the specified information.

CHAUFFEUR DETAILS

Twelve hours before the planned service, we share the chauffeur's information and a photo with our clients.

LUGGAGE

A suitable amount of luggage, as outlined on the website, will be carried alongside Passengers. Should our chauffeur determine that the volume or weight of the luggage is too great, we maintain the right to decline the transport of some or all of the items.

You and the Passengers are always responsible for all property and luggage. We take no responsibility for any loss or damage to your belongings or luggage, including those of passengers, regardless of the cause.

CHILD SEATS

We place immense importance on the safety and well-being of our young travelers. We provide child seats upon request to guarantee maximum safety for your little ones. Please be aware that this service will incur extra fees. Should you need safety seats for your children, please share the relevant information in the comments area. Kindly indicate how many children you have and their ages, along with the kind of seating you need. I appreciate your understanding and collaboration.

PASSENGER BEHAVIOUR

15.1 Nogatti Global Concierge and its chauffeurs reserve the authority to deny service to any passenger suspected of being under the influence of drugs or alcohol, especially if their conduct may endanger the Chauffeur, the vehicle, or other individuals on board. In these situations, while reserving all other rights and remedies, you are still required to pay the entire Price for the Booking, and we bear no responsibility or liability for any losses or expenses incurred by you or any Passenger due to the Services being performed incompletely.

15.2 Nogatti Global Concierge enforces a stringent non-smoking rule across all of its vehicles. The fee for failing to comply is set at £150.00.

15.3 You take on the obligation and agree to compensate us for any damage or loss to the Vehicle or our property, whether inside or outside, that results from actions taken by you or any Passenger, regardless of the manner in which the damage occurs.

15.4 You are responsible for covering all expenses related to cleaning and valet services (at least £100.00) for our Vehicle if any Passenger causes a spill, experiences a self-inflicted illness, or in any other way reduces the cleanliness of the Vehicle compared to its condition at the time of Pick-up.

AMENDMENTS AND THE GENERAL CONDITIONS

16.1 Nogatti Global Concierge wishes to notify you that we possess the right to modify this Agreement, whether in whole or in part, as needed. The revised terms and conditions of the Agreement will be swiftly made available on our official website, http://nogattiglobalconcierge.com, without any advance notice to our valued clients, tour operators, or agencies.

16.2 We appreciate your understanding that a minor administration charge will apply for any changes made at the passenger's request.

16.3 All modifications to the requirements made by the Client at the last moment must be documented via writing, whether by email, WhatsApp, or phone call. Such changes are dependent on availability and should occur at least 10 days before the service. For projects valued at £150 or less, making any alterations within the cancellation policy of the original estimate will result in an extra 25% fee. For any jobs that go beyond £150, there will be a charge of 15% for amendments.

CONFIDENTIALITY

17.1. When you provide your email address, you allow Nogatti Global Concierge to reach out to you through email, and in exchange, we assure you that your email will never be shared with any third parties.

17.2. Both you and we will handle any information given to us or developed for us that is labeled as "confidential" or "private," or that is clearly confidential, with the same care as our own confidential information.

TERMINATION

We strive to make sure our drivers arrive on time and begin the service within 30 minutes. However, time is not critical, and you agree to accept the service as long as it starts within 30 minutes of the scheduled pick-up. If we do not initiate the service within that time frame due to factors we can reasonably manage, you are entitled to cancel the Agreement for that booking and will receive a complete refund of any advance payments or deposits made. Beyond this refund, we will not bear any additional responsibility to you.

WARRANTIES AND LIABILITY

19.1 We guarantee that our Services will be executed with appropriate skill and attention to detail.

19.2 We will not place any limits on our responsibility towards you for any death or personal injury that results from our negligence. Apart from those points: (a) our overall responsibility to you will not surpass the smaller amount of the Price or the funds we have truly received from you for the Services related to the claim; and (b)

19.3 We will not be responsible for any loss of profits, goodwill, reputation, business contracts, revenue, production, expected savings, or losses resulting from claims by third parties related to the Services or any other losses or expenses. Furthermore, we will not be liable for any indirect, special, or consequential losses, damages, costs, or expenses, which include labor costs or the expense of obtaining a replacement vehicle.

19.4 This Agreement contains exclusions and limitations that specifically restrict our liability to you regarding any issues related to this Agreement, regardless of whether they arise from contracts, torts (including negligence), statutory duty violations, or other circumstances.

19.5 You are required to protect us against any claims made by third parties for loss, damage, injury, or costs that stem directly or indirectly from your use of the Services or from providing them to any third party, including any Passenger, or any matters related to this Agreement, except in cases of death or personal injury that occur due to our negligence.

MISCELLANEOUS

• We hold the authority to modify your chauffeur or vehicle at any point if it becomes necessary.
• Nogatti Global Concierge is committed to ensuring that our vehicle(s) or those of our Sub-Contractors reach their destination punctually.
• All vehicles operated by Nogatti Global and those that are subcontracted have comprehensive insurance coverage for both passenger and third-party claims. Nonetheless, customers are responsible for their own belongings, and Nogatti Global Concierge will not be liable for any loss or damage to these items.
• The office of Nogatti Global Concierge will maintain a log for lost items and will make every effort to return any belongings left in our vehicle(s).
• Unless we agree differently with you, our drivers will be dressed in a uniform (dark suit, shirt, tie, and polished dark shoes) while providing the Services.
• The operator will maintain safe and reasonable speeds that align with the conditions of the road, traffic flow, and established speed regulations.
• Unless we have come to a mutual agreement on a specific path to be taken, our driver is free to select any route to the destination that he believes to be the most efficient and convenient for driving, regardless of whether it is the shortest available option.
• We are not responsible or liable to you for any delays in reaching your destination for any reason once you have departed from the Pick-up Address.
• At times, we might offer vehicles through subcontracting.
• All reservations should be made via Nogatti Global Concierge; customers are prohibited from direct communication and sharing contact information with drivers for future use.
• These terms and conditions do not influence the Client's legal rights in any way.

COMPLAINTS

If the service you received from our valued company does not meet your expectations, we would greatly appreciate it if you could quickly inform us using whichever method is easier for you: via email, phone, website, or Mobile App. We would appreciate it if you could inform us as soon as the problem occurs, if possible. It is important to understand that complaints made after the service has been finished, without having been mentioned during the service, might not be fully resolved since we did not have the opportunity to help or intervene. You can find our contact information on the "Contact" page.

If you have any issues regarding our online reservation system or our Customer Service Centre, do not hesitate to let us know.

You may file your complaint using these channels:

• Website: http://nogattiglobalconcierge.com
• Email: info@nogattiglobal.com
• Phone: +94 706693777 / +94 522223539
• 24/7 Phone: +44 7402992983